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Chrono24 Buyer Protection

Secure your purchase with Chrono24's free Buyer Protection: Verified dealers, payment via an escrow account, and an Authenticity Guarantee.

1.
Chrono24 verifies dealers using strict quality standards

Verified Dealers

Buying watches is a matter of trust. That's why we personally verify every dealer using strict criteria before they are allowed to list watches on Chrono24.

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2.
Chrono24 Trusted Checkout is free for buyers

Payment via Trusted Checkout

The amount due is paid to an escrow account, where it is kept safe until you have your dream watch in your hands. Only then is the money released to the seller. Trusted Checkout is free for you as a buyer. All listings that offer payment processing via Trusted Checkout are marked accordingly.

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3.
Every watch sold on Chrono24 is insured for its full value before it's shipped

Insured Shipments

Dealers ship every order fully insured and with a tracking number. You can view the current status of your order anytime in your myChrono24 area.

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4.
Chrono24 has a money-back guarantee on all counterfeits

Authenticity Guarantee

If you have any doubts about the authenticity of a watch purchased from a dealer on Chrono24, contact us within 14 days of receiving your order. We'll help you find a satisfactory solution together with the dealer. In the unlikely case that one can't be found, you'll be refunded your money.

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5.
Chrono24 offers personalized support in multiple languages

Personalized Support in Multiple Languages

In the rare case that something doesn't go as planned, you can rely on our customer support team. We'll help you find a satisfactory solution together with the dealer.

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6.
Chrono24 offers quick and easy returns

Returns

If the watch isn't delivered or deviates from the description given by the dealer, you can receive a refund from the escrow account. Once you've canceled the order and returned the watch, you will receive your money back.

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About us

Chrono24 has been shaping the luxury watch trade and setting new benchmarks since its foundation in 2003. Over 290 employees in Karlsruhe, Berlin, New York, and Hong Kong work every day to improve our marketplace and offer first-class customer service to both buyers and sellers of luxury watches.

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Chrono24 CrewChrono24 ManagementChrono24 Castle

Unique: Chrono24 by the numbers

Chrono24 is the world's leading marketplace for luxury watches. Find your next watch among over 475,000 listings, or sell a watch to one of the over 500,000 watch enthusiasts who visit our site every day.

  • 2020

    The leading luxury watch marketplace since 2003

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    Sellers from over 100 countries

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    Visitors per day

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    Watches on offer

  • 0 €

    Total value of listed watches

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    App downloads

Buy and sell watches worldwide

Buy

Attractive listings from sellers in over 100 countries: On Chrono24, we guarantee you'll find a watch that completely enthralls you – from classic automatic watches to rarer collector's items.

Sell

Every month, over 9 million watch enthusiasts search for their dream watch on Chrono24. Find the right customer for your timepiece, whether you're a professional watch dealer or private seller.

Do you have any questions? Contact us!

What must I do if I want to return an item?

Purchases via Trusted Checkout: To take advantage of your 14-day right of return, please contact our support team via phone (+852 3709 0790) or email () within 14 days of receiving the item. We will document and confirm your wish to return the item and guide you through the next steps.

If you paid the sales price directly to the dealer or private seller, please contact them regarding a return. Please note that there are no laws regulating the right of return for purchases made from private sellers.

Can I conduct the purchase via an escrow service?
Many sellers offer payment via Chrono24. Your payment goes to a secure escrow account, where it safely remains until you have the watch in your hands. The Chrono24 team is always available to help ensure your purchase runs smoothly. You can find further information about paying via Chrono24 here:
If the seller doesn't offer payment via Chrono24, please note the following:
The following escrow services are for reference only; they are not official recommendations from our site: www.escrow.com and www.eco-treuhand.de (German-language site only). There are other legitimate escrow services based in your own country. Please make an informed decision when choosing an escrow service.

To use an escrow service, the buyer and seller must both be in agreement. If you decide to use an escrow service, please contact them directly for all information. Do not rely on forwarded e-mails from the seller.
Do I have any special guarantee or warranty when buying via Trusted Checkout?
Trusted Checkout warranty conditions are in accordance with the law. An extended warranty is not provided.
Which payment methods are available?
Many sellers offer payment via Chrono24. You can either pay by credit card or bank transfer and your money goes to a secure escrow account, where it remains safely until you have the watch in your hands. The Chrono24 team is always available to help ensure your purchase runs smoothly.

You can find further information about paying via Chrono24 here:
However, every seller decides for themselves which payment methods to offer. Please contact the seller directly to discuss payment details. Sometimes the seller lists the available payment methods in the watch description.

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