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Discover the Safest Path to Your Dream Watch

Chrono24 Buyer Protection: What's Included

Payment via the Escrow Service

Thanks to the Chrono24 Escrow Service, your payment is fully covered. We keep your money in our escrow account for 14 days after delivery of your watch. Thus, you have time to carefully inspect your order knowing your money is safe in our account. Only then do we transfer payout to the dealer.

Authenticity Guarantee

Our promise: Every new and used watch on Chrono24 is authentic. Our dealers are required to inspect each watch's authenticity and may only list original timepieces. However, should issues arise, you have 14 days upon delivery of your order to contact our support team and get your money back.

More information

14 Days Global money-back guarantee

Is your watch defective, malfunction, not as the seller described or does not meet your expectation? No worries! You have 14 days (after the day of delivery) to initiate a return and receive a full refund quickly and easily thanks to our global money-back guarantee.

*For details, please inquire via phone or email.

Returns Made Easy

  1. 1. Contact our support team

    Call ( +1 646-887-3560 ) or email our support team within 14 days of receiving the watch. We will document and confirm your wish to return your order and guide you through the next steps.

  2. 2. Ship the watch back to the dealer

    Send the watch back fully insured and in its original packaging. You will be responsible for the return shipping costs in most cases.

  3. 3. Receive a refund of the full purchase price

    Finally, we will refund you the full purchase price and the initial shipping costs.

Strict dealer guidelines

In the interest of security, dealers on our marketplace must follow a strict set of rules. Before a professional dealer can sell on our platform, they must provide us with their photo ID, commercial register entry, business address, and tax number. Furthermore, we require all dealers to follow our strict dealer guidelines. Authentic customer reviews also provide insights into the respective dealer's services, so you can always be sure who you're buying from.

Insured shipments

Dealers ship every order with full insurance coverage. In rare case of unsuccessful delivery, your shipment would be fully insured, so you can make both domestic and international purchases risk-free.

*For details, please inquire via phone or email.

Chrono24's quality & security team

Our 40-person quality & security team works hard to detect suspicious listings and address issues before they arise, allowing you to focus on what’s most important – finding the right watch!

Also our team is always here to support you during the whole buying process, in case there is any issue with the watch you received.

*For details, please inquire via phone or email.

Need help?

Our multilingual support team is always available to assist you. No matter what happens, you can count on us!

Important Facts & Figures

  • 18

    years as the leading marketplace for luxury watches

  • 34000

    trustworthy sellers from over 120 countries

  • 200000

    customers choose Buyer Protection annually

  • 9000000

    website visitors monthly

  • 502000

    listings covering a wide range of watches

  • 6550000

    satisfied app users

Do you have any questions?

What should I do if I want to return an item?
If your payment was processed via the Escrow Service and you would like to return the item, please either call (+852 3002 0310) or email () our support team. We will document and confirm that you made a return request within the allotted window, initiate the return process, and keep you updated along the way.

If you paid the dealer or seller directly, you should contact them regarding a return.

Please note private sellers have no legal obligation to accept returns.
How can I pay for an order using an escrow service?
Many listings offer payment processing on Chrono24. In these cases, you transfer payment to a secure escrow account, where it is kept safe until you have the watch in your hands. The Chrono24 team is always available to help ensure your purchase runs smoothly. You can learn more about Chrono24 payment processing here:
If you're unable to process your payment using Chrono24's escrow account, please note the following:

You can likely find other trustworthy escrow services in your own country. Make sure to research the escrow service thoroughly before making a final choice.

Both buyer and seller must agree to the use of an escrow service. Please only accept information the escrow service provides directly to you. Do not rely on emails forwarded by the seller.
How can I recognize counterfeits?
Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit watches. We verify every dealer on our platform, and many of them have been selling watches on Chrono24 for years. The Trusted Seller seal is further evidence of a dealer's trustworthiness. We immediately suspend any dealer proven to be offering fakes or replicas.

If you're concerned about a watch's authenticity, research its current market value. Watches from luxury brands like Rolex, Breitling, and others rarely sell for only a few hundred dollars. If you have any doubts, you should refrain from making a purchase. Prices that seem too good to be true probably are. Instead, you should report your concerns by clicking the "Report listing" link on the listing page.

Please note that authentic watches are sometimes repaired using replacement parts. These components are not always a 1:1 match with those used in the original. Non-original components are especially common in vintage watches. In such instances, the dealer must indicate all replacement parts in the listing.
Which payment methods are available?
Many listings offer payment processing on Chrono24. In these cases, you can either pay by credit card or bank transfer. Your money goes into a secure escrow account, where it is kept safe until you have the watch in your hands. The Chrono24 team is always available to help ensure the entire purchasing process runs smoothly

You can find further information about paying via Chrono24 here:
If you're unable to process your payment using Chrono24's escrow account, please contact the seller directly to discuss payment details.

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