LWL Sarl
4.7 out of 5 stars | Reviews: 418
Detailed explanation of ratings
| 4.8 | Shipping |
|---|---|
| 4.9 | Item description |
| 4.6 | Communication |
Here's what buyers are saying about this dealer
Older than 30 days
Review by Christophe D. from on 18. March 2024
Omega ...
Buyer recommends this dealer
Review by Heino Borella J. from on 13. March 2024
Omega ...
Buyer's comment:
Meget lidt dialog undervejs. Måtte flere gange rykke for hvornår uret blev leveret. Lang svartid på henvendelser. Men et fint ur.
Dealer's comment:
Sir, we answered all your questions on time and sent the watch on time. We provided you with a discount (maybe not the one you wanted). Sorry, we are keeping our answers short and to the point due to the large number of requests. The main thing for us is the result, providing the watch to the client! Enjoy your watch sir!
Review by Florian W. from on 27. February 2024
Cartier ...
Buyer recommends this dealer
Buyer's comment:
Die Kommunikation war etwas holprig aber ok… Verhandeln war möglich und im Großen Ganzen lief alles gut. ABER: Die Uhr war als „ungetragen und neuwertig“ beschrieben, hatte bei Lieferung aber einen Kratzer direkt auf der Lünette… dieser ist zwar klein, aber sowohl für mich als auch für den die Uhr prüfenden Uhrmacher sofort sichtbar gewesen. Das hätte der Verkäufer im Rahmen seiner Sorgfaltspflicht angeben müssen! Darauf angesprochen, wollte der Verkäufer aber nichts mehr am Preis machen, hätte die Uhr aber zurückgenommen (Rückversandkosten hätte er übernommen). Ich habe die Uhr letztlich nur behalten, weil der Preis an sich recht gut war und es sich um ein Geburtstagsgeschenk handelte, sodass ich unter Zeitdruck war.
Order canceled
Review by Ciro a. from on 14. September 2023
Omega ...
Buyer recommends this dealer
Buyer's comment:
Non ci sono messaggi con questo commerciante, semplicemente. Non ho aquistato questo orologio
Dealer's comment:
The buyer ordered and canceled next day order in reason unpaid. No any communication before
Order canceled
Review by Erol A. from on 21. November 2022
TAG Heuer ...
Buyer recommends this dealer
Buyer's comment:
Unfortunately the watch ordered as brand-new in its Original-Box arrived with a scratch on the stainless steel bracelet. As a consequence the transaction had to be canceled.
Dealer's comment:
Dear sir we apologies, some times a signs borns on surface as result trying watches on a wrists. We hope you find other better condition watch for similar price. Regards
Order canceled
Review by Jacob A. from on 31. March 2022
Breitling ...
Buyer's comment:
Ordered a Breitling on February 12th to be delivered between February 22nd and March 1st. At the end of February LWL wrote me there was a delay, but I would get the watch the following week. I contacted them a couple of times during the following weeks to check for progress - as they did not contact me - they replied slowly but politely. On March 22nd I cancelled the order and ordered elsewhere after one and a half month waiting in vain for the watch. Luckily the other merchant delivered within a week.
Review by Thomas B. from on 17. January 2022
Rolex ...
Buyer's comment:
Zifferblatt hatte Kratzer obwohl als Fabrikneu inseriert. Sehr ermüdende Kommunikation mit dem Händler
Dealer's comment:
Sir we have official confirmation from Rolex AD service point about no any scratches on the dial.
Review by Roberto B. from on 20. October 2021
Omega ...
Buyer's comment:
Il commerciante ha ammesso l’errore commesso nella spedizione dell’orologio (inviato inopinatamente all’indirizzo di fatturazione) solo dopo 4 sms di surrettizie giustificazioni. Ritengo tale comportamento inammissibile. Lo stesso commerciante ha comunque accettato alla fine di rinunciare alle spese di spedizione rimediando parzialmente all’errore.
Dealer's comment:
Dear customer, we are compensated for you technical mistake shipping costs as we agreed on conversation. We apologise that it served to leave such a review. Regards LWL team
Buyer's comment:
The watch is as depicted : new, in perfect condition, boxes and paper as well . What could be improved is the communication and the delivery. The commitment was 10 days, we ended with c.20days. Pro-activé communication on the delivery issues would have been appropriated to re-insure me.