Chrono24 Help and Frequently Asked Questions

Use the search box below to search through our FAQ and find answers to your questions quickly. You can also contact us directly.

Search for your dream watch on Chrono24 using the search bar. You have the option of setting filters on the search results page.

Search bar
The search bar is the easiest way to search for watches on Chrono24. As you type, you will automatically receive suggested search results.

Search results page
The search results page offers various filter options. You can filter by brand, model, or reference number, for example. The results can also be sorted by relevance, price, popularity, or listing date.

By clicking on "Save this search," you can create a search query that will email you new listings with these search parameters. Your selected filters are saved automatically.
After entering your search, you can filter the results by brand, model, condition, material, and more on the search results page. Click on more to see additional filters. You can select multiple options for the same filter simultaneously. To disable a filter, simply untick the box.

You can sort the search results by relevance, price, popularity, and listing date via the box on the top right of the page. You can set a default mode of sorting in the Settings section of your myChrono24 user area.
Luxury watch manufacturers use reference numbers to identify specific watch models. Some companies (e.g., Breitling) have particularly detailed reference numbers that indicate a timepiece's strap or bracelet, clasp type, and other details.

Buying Watches

General

There are two ways to buy a watch on Chrono24:

Payment via Chrono24:
Many listings allow you to buy the watch directly on Chrono24. To do so, click the green "Buy" button on the listing page. Once confirmed, you will transfer payment to a secure escrow account, where it is kept safe until you have the watch in your hands. The Chrono24 team is always available to help ensure the entire purchasing process runs smoothly.

You can find further information about purchase processing on Chrono24 here:
Contact the seller directly:
If the seller doesn't offer payment processing on Chrono24, you should contact them by clicking on the "Contact seller" button or giving them a call. You can then agree on payment and shipping directly with the seller.

Please note: Your contract partner is always the seller.
Many factors contribute to a watch's total price. In addition to the watch's listing price, there are additional costs such as packaging, insurance, shipping, and taxes (e.g. VAT or import). Depending on whether you order your watch from a domestic or foreign seller, you may incur other costs. Contact the seller for more information.
Yes. This allows us to better assist you should any questions arise, and to keep you up to date on your order's status.
Your contract partner is always the respective dealer or private seller. When you choose Chrono24 payment processing, you will be shown the terms of sale during the sales process. If you decide to buy the watch directly from the dealer, please take note of the dealer's terms and conditions.

You can read more about paying on Chrono24 here:
You can pay via credit card (Visa or MasterCard), bank transfer, or Affirm (currently only available in the USA). The available payment methods are shown on the listing page.

We work together with the payment service provider Mangopay to process payments. Mangopay is a payment service provider that specializes in online marketplaces and is associated with the French bank Crédit Mutuel Arkéa.
There are many reasons why a seller might not respond to your inquiry in a timely manner. Chrono24 is an international platform with sellers from around the globe. Many dealers take national holidays off in addition to other vacation days. Increased demand can also result in a backlog of inquiries, leading to delayed responses. Please make sure your message is in one of the languages listed next to the contact form and give the seller an appropriate amount of time to respond.
You can report a suspicious item directly on the listing page. Every listing contains the "Report listing" link. Please describe the reason(s) for your suspicions in as much detail as possible. We will then look into the matter and take any necessary disciplinary actions.
Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit watches. We verify every dealer on our platform, and many of them have been selling watches on Chrono24 for years. The Trusted Seller seal is further evidence of a dealer's trustworthiness. We immediately suspend any dealer proven to be offering fakes or replicas.

If you're concerned about a watch's authenticity, research its current market value. Watches from luxury brands like Rolex, Breitling, and others rarely sell for only a few hundred dollars. If you have any doubts, you should refrain from making a purchase. Prices that seem too good to be true probably are. Instead, you should report your concerns by clicking the "Report listing" link on the listing page.

Please note that authentic watches are sometimes repaired using replacement parts. These components are not always a 1:1 match with those used in the original. Non-original components are especially common in vintage watches. In such instances, the dealer must indicate all replacement parts in the listing.
If the sale takes place directly via Chrono24, you can order the watch by clicking on the green "Buy" button. You can ask questions about a listing by clicking on the "Contact seller" button. You can send the seller a price suggestion by selecting "Suggest a price." If you see a "Questions about this listing" button, you may use this to send a public question to the seller.

The seller will receive your question via email. While we share the seller's average response time with you, we cannot guarantee when your question will be seen or answered. Once the seller has responded, your question and the respective answer will be visible to all Chrono24 users.

You can find more information about communication and transaction processing on Chrono24 here:

Items are typically available immediately or on short notice. You can find more exact information on the individual listing page.

Shipping

Most dealer listings will include information about the delivery time and shipping costs. Private sellers will send you a custom offer that includes this information.
The dealer usually chooses the delivery service. You can view the delivery service information in the shipping confirmation.
We'll send you an email as soon as the item has been shipped. This will include its tracking number, if available.
As long as you haven't made other arrangements with the dealer, orders with Buyer Protection are always shipped fully insured, even internationally. If purchasing from a private person, you should discuss the shipping details with the seller.
The shipment is insured for its full value.

Purchasing from Private Sellers

If you would like to make a purchase from a private seller, the Escrow Service on Chrono24 is the most secure payment method. You transfer the amount due to an escrow account, where it is kept safe until you have the watch in your hands. The Chrono24 team is always available to help ensure the entire purchasing process runs smoothly.

If the private seller doesn't offer the Escrow Service on Chrono24 as a payment method, we suggest meeting the seller in person at a safe location. Ideally, meet them at an established watch dealer's shop where the watch can be inspected immediately. Other alternatives include PayPal or using an external escrow service.

Purchasing from Commercial Dealers

Dealers and manufacturers often voluntarily offer warranties that cover the cost of repairing or replacing a damaged timepiece. The warranty usually applies to either the entire watch or the functionality of certain components. Most warranties expire after a pre-determined period of time.

Online dealers may offer additional warranties. Before purchasing a watch, be sure to look into what the dealer's warranty covers and for how long. Once you've received your watch, make sure the warranty card is dated and stamped or signed. The date on the warranty card should match the date on your receipt. If this is not the case, your warranty may be void.
Every dealer on Chrono24 has their identity and integrity thoroughly reviewed during the registration process. This includes their trade license, as well as references from other dealers. Customer feedback also plays a role in the process.
Watch dealers are allowed to recommend other dealers to Chrono24 users, up to a maximum of 10 recommendations. However, only Trusted Sellers can recommend other dealers or be recommended themselves.

Purchasing Watches from Abroad

The price displayed is the price set by the seller. You may incur additional costs such as customs fees, taxes, or shipping and insurance fees.

For the exact price and costs involved, please contact the seller. They will be able to tell you if the delivery service will take care of any customs clearance procedures. Please reach out to your local customs authorities if you have any questions regarding your country's customs regulations.

Watch purchases made within the European Union are duty free. However, when importing a watch into the EU from a third country (the United States, for example), you will incur a customs fee and import sales tax. Please contact your local customs authorities for more information.
When importing goods into your country, you may owe customs duties and import taxes. These are charged by the responsible customs authority and must be paid as soon as the item has reached its destination country. For more information, please contact your local customs authority.
The responsible customs authority charges any duties and taxes, which are due as soon as the item has reached its destination country. In most cases, you will pay any duties and taxes owed to the delivery service at the time of delivery.

Payment

Many listings offer payment processing on Chrono24. In these cases, you can either pay by credit card or bank transfer. Your money goes into a secure escrow account, where it is kept safe until you have the watch in your hands. The Chrono24 team is always available to help ensure the entire purchasing process runs smoothly

You can find further information about paying via Chrono24 here:
If you're unable to process your payment using Chrono24's escrow account, please contact the seller directly to discuss payment details.
We recommend processing all transactions using the Chrono24 Escrow Service whenever possible. If this option is unavailable, purchases from our professional dealers are always secure. Chrono24 conducts an extensive review of every dealer's identity and legitimacy during the registration process. Dealers provide personal information, such as their trade license and references from other dealers. There is no reason to be suspicious of dealers who require advance payment via wire transfer.

When buying from a private seller, we do not recommend advance payment for security reasons. If the private seller requires advance payment, and you absolutely want to buy the watch, it is in your best interest to review the legitimacy of both the seller and their offer. For example, you can request references, more pictures of the watch, or personal documents. You should also consider using a reliable escrow service. If you have any doubts about the seller's trustworthiness, you should not go through with the purchase.

Many sellers offer payment processing using the Chrono24 Escrow Service. In this case, you transfer the payment to our escrow account, where it is kept safe until you have the watch in your hands and have made sure it is as described in the listing. Our support team is always available to help ensure your purchase runs smoothly. You can learn more about the Chrono24 Escrow Service here:

We always recommend processing transactions using Chrono24's secure escrow account. Please keep the following in mind when paying via credit card or PayPal:

You can take steps to guarantee your security when paying with a credit card. Make sure your connection is secure. To do so, check that the website URL begins with "https" and that there is a padlock symbol in your browser's address bar. Regularly monitor your credit card statements. Many credit card providers have a zero-liability policy. This means that customers are not liable for fraudulent charges as long as they report them immediately. For more information about using PayPal, please contact PayPal directly. Reminder: Payments made to "Family and Friends" are not covered by PayPal's buyer protection policy. Chrono24 cannot offer support in such instances.
Many listings offer payment processing on Chrono24. In these cases, you transfer payment to a secure escrow account, where it is kept safe until you have the watch in your hands. The Chrono24 team is always available to help ensure your purchase runs smoothly. You can learn more about Chrono24 payment processing here:
If you're unable to process your payment using Chrono24's escrow account, please note the following:

You can likely find other trustworthy escrow services in your own country. Make sure to research the escrow service thoroughly before making a final choice.

Both buyer and seller must agree to the use of an escrow service. Please only accept information the escrow service provides directly to you. Do not rely on emails forwarded by the seller.

Split Card Payment

We now offer more payment flexibility, allowing you to spread payments over multiple cards, or use the same card at different times. Split card payment is helpful if you have a credit card limit. Please note that this is not an installment plan or a "buy now, pay later" service.
Split card payment is currently only available for buyers with a billing address in the US and for total payment amounts exceeding $10,000.
You can make a maximum of 3 credit card payments.
For the first partial payment, the general payment deadline applies, which in turn depends on your chosen payment method.
All further payments must be made within 48 hours. If you need more time, please contact our customer support.
You must pay the largest portion first, meaning:
  • The first payment must be more than one-third of the total amount.
  • The second payment must be more than the half of the outstanding amount.
  • The third and final payment must be the rest of the outstanding amount.
  • No partial payment can exceed 90% of the total outstanding amount. Otherwise, the outstanding amount could be too low for a further payment.
  • If the outstanding amount after the first payment is less than $3,000, this amount must be paid all at once.
You can pay via credit card and wire transfer when using split card payment. In this case, you should make the payment via wire transfer first and wait for the amount to arrive in our escrow account. Once we receive your payment, your total amount will be updated accordingly, and you can proceed to split payments between different cards.
Once you decide to split your payment, Affirm is not available.
For refunds, each partial payment can only be refunded to the card with which the payment was made. Therefore, you should make sure the cards you use will still be valid for a certain time. In the event of a partial refund, the last card used will be refunded first.
Since only the payment process is split into several operations, and not the invoice itself, using split payment has no effect on the applicable taxes. You pay exactly the same proportion and amount of tax as if you had paid the total amount all at once.

Returns

You should look into the dealer's return policy before making a purchase. Some dealers only accept returns on watches with their seals and packaging intact. It is in your best interest to fully insure the return shipment and to comply with the return deadline. We recommend reaching out to the dealer to discuss the process before returning the item.
If your payment was processed via the Escrow Service and you would like to return the item, please either call (+852 3002 0310) or email () our support team. We will document and confirm that you made a return request within the allotted window, initiate the return process, and keep you updated along the way.

If you paid the dealer or seller directly, you should contact them regarding a return.

Please note private sellers have no legal obligation to accept returns.
You are responsible for the cost of the return shipment. Please note that it can cost up to 300 USD to ship a return item, including insurance coverage.

Certified

Certified is our new certification service whereby verified watchmakers check and certify the authenticity of watches to provide customers on our marketplace with a worry-free buying experience.
1. Look for listings with the Certified icon
Certified watches can be identified by the green "C" icon in the search results and in the listing. You can also filter search results to only view Certified watches. On the listing page, you can see whether Certified is already included or whether it's an optional add-on to your purchase. See also: What's the difference between Certified Included and Certified Optional?
2. Certification by verified watchmakers
Before you receive your watch, it will be checked and certified by a verified watchmaker. Among other things, the watchmaker checks whether your watch matches the listing information and whether it complies with our definition of authenticity.
3. Receive your watch and digital certificate of authenticity
After successful certification, you can rest assured your new watch is genuine. This is confirmed by a certificate of authenticity, which you can access digitally after receiving your watch.
Chrono24 Buyer Protection offers complete security for your payment. If you purchase from a professional dealer, we will hold the purchase amount in our escrow account for 14 days after you receive your watch. This means your money is safe until you're sure you're satisfied with your purchase. Only then will we transfer payout to the dealer. If you aren't satisfied with your purchase, you can exercise your statutory right to withdraw and return the watch to the dealer within 14 days for any reason.
If you purchase from a private seller, we will hold the purchase amount in our escrow account for 7 days after you receive your watch. Please note, however, that private sellers are not legally mandated to accept returns.
Certified is our new certification service whereby verified watchmakers check and certify the authenticity of watches to provide customers on our marketplace with a worry-free buying experience. After successful certification, you'll receive a digital certificate of authenticity that confirms the watch meets our definition of authenticity and matches the information in the listing. Certified watches come with a three-year authenticity guarantee. See also: How is the watch checked?
Certification is free if it's included in the price of your watch. In this case, the watch has already been checked by a verified watchmaker working in cooperation with the dealer. See also: What's the difference between Certified Included and Certified Optional?
If you've selected a watch with Certified as an optional add-on, you can book certification for an additional charge of €199. In this case, the watch will be checked by one of our in-house watchmakers before being shipped to you. See also: What's included in Certified Optional?
If certification is already included, you'll receive your certified watch at no additional cost. You pay the purchase price of the watch as usual via our escrow service.
If you book certification for a watch that is not already certified, you pay the purchase price of the watch plus an additional €199 for certification. We will only issue an invoice for the certification if you expressly request one.
If certification is available for a watch, you'll see the green Certified icon in the search results and in the listing. As we are continually adding new watches to our Certified program, it's worth checking your favorite watches for the Certified icon from time to time.
All Certified watches are comprehensively checked against specific criteria by a verified watchmaker. This is how we guarantee the authenticity of your watch.
The check includes the following:
Authenticity check: We check both the exterior and interior of the watch against our definition of authenticity. See also: How do we define authenticity?
Condition check: We check whether the condition of the watch matches the information in the listing, including the complications, winding mechanism, chronograph function, and more. See also: How do we define authenticity?
Scope of delivery check: All additional items, e.g., original box and papers, are checked for completeness and accordance with the model reference.
Stolen watch check: We check whether the watch's serial number is listed in the leading stolen watches databases. This ensures that there are no thefts reported for the serial number.
Every watchmaker who certifies watches under the Certified program has to meet certain criteria. In this way, we ensure he or she has suitable qualifications and technical equipment. Through individualized audits, we also ensure that watches are tested exclusively by experts and in accordance with our standards. If we discover any discrepancies, we hold the watchmakers accountable. See also: What's the difference between Certified Included and Certified Optional?
If you book Certified as an optional add-on, this usually takes an additional 1–3 business days. Watches that already include certification (Certified Included) can be shipped directly to you without delay. See also: What's the difference between Certified Included and Certified Optional?
The certificate of authenticity is a digital document that cannot be lost, stolen, or damaged. Once you've received the watch, you can find the corresponding certificate in your Chrono24 account. After logging in, you can access it under the "Buy" menu or directly via your Watch Collection.
As the world's leading marketplace for luxury watches, we want to be as transparent as possible with our customers. Therefore, the authenticity of each critical watch component is assessed individually within the certification process.
According to our definition of authenticity, we consider a watch to be authentic if it is either in its original condition (as it was when it left the manufacturer) or contains a maximum of two service parts that do not originate from the manufacturer and do not contain a trademark. Permissible service parts include the crown, bezel, hands, or push-pieces. These will be noted during the certification process and listed under "Notes" on the certificate of authenticity. Customized or modified watches as well as fake or counterfeit watches cannot be certified.
More detailed information can be found in our info sheet: "Chrono24 Definition of Authenticity," which you can find on our Certified website.
If your watch turns out to be counterfeit, it cannot be certified. In this case, our support team will reach out to you, and you'll receive an immediate refund. If you opted to book the Certified service as an add-on and your watch is counterfeit, you will also receive a complete refund.
If Certified is included in your purchase, certification has already taken place and the condition of the watch will match the information in the listing.
If you booked Certified as an add-on, our in-house watchmakers will carry out a thorough check. If they notice the condition of the watch differs from the information in the listing (e.g., additional scratches) or that key replacement parts without a brand name or logo are present (e.g., different bracelet or hands), they will reach out to you.
You typically have three options of how to proceed:
You accept the results of the certification and decide to proceed with buying the watch. In this case, your watch should be ready for dispatch and shipped to you within 1–3 business days.
You decide to withdraw from the purchase due to the discrepancies found. In this case, we'll ship the watch back to the seller and refund you your payment from our escrow account.
At your request, we can contact the seller and suggest adjusting the purchase price. If you agree to a lower price, we'll send you a partial refund from our escrow account after the watch has been delivered.
Returns under the Certified program are subject to our general returns policy. If you buy from a professional dealer, you can exercise your statutory right to withdrawal within 14 days of receiving the watch and get your money back quickly and hassle-free.
Private sellers are not legally mandated to accept returns.
No. Certification is not mandatory if you want to buy a watch on Chrono24. However, if Certified is already included for a particular watch, this service cannot be withdrawn or modified. There are a variety of watches that come with the option of booking Certified as an add-on during the purchase process. See also: What's the difference between Certified Included and Certified Optional?
Watches that are available for purchase with Certified Included have already been checked by a watchmaker who works in cooperation with the professional dealer and has been verified by Chrono24. However, not all dealers have access to a verified watchmaker. Thus, there is the option of adding Certified to your purchase for an additional charge of €199. In this case, the watch is checked and certified by our in-house watchmakers. See also: What's included in Certified Optional?
Regardless of whether you choose a watch that has already been certified or one that can be certified for an extra fee, the process and quality standards of certification remain the same. Our definition of authenticity, our standardized authenticity test, and the verification process for watchmakers ensure that our high quality standards are consistently met. See also: Who checks the watch?
If you choose to book Certified as an optional add-on, you'll be charged an additional fee of €199 to cover the associated costs of insured shipping and certification by our in-house watchmakers. Although shipping costs vary by delivery location, we charge a set amount for all buyers. Our watchmakers ship your watch directly to you following the certification process. Upon successful certification, you'll receive a digital certificate that confirms the authenticity of your watch.
Regardless of whether you choose a watch that has already been certified or one that can be certified for an extra fee, the process and quality standards of certification remain the same. Our definition of authenticity, our standardized authenticity test, and the verification process for watchmakers ensure that our high quality standards are consistently met. See also: Who checks the watch?
Certified Included is available for selected watches listed with a minimum price of €1,000. These watches are certified in advance by a verified watchmaker working in cooperation with the dealer. There is no additional cost for this service.
Certified Optional is available as an add-on for selected watches listed with a minimum price of €5,000. For these watches, you can book certification by our in-house watchmakers for an additional charge of €199.
The certificate of authenticity contains information about the make and model of the watch as well as its date of issue. The watch's serial number, production year, and reference number, as well as the Chrono24 transaction (TC) number are included on the certificate. If, during the certification process, the watchmaker notices any deviations from the original in terms of authenticity or replacement parts, these will be listed as additional comments. Only you have access to your digital certificate of authenticity. You can access it in your Chrono24 account.
Together with your Certified watch, you will receive a digital Certificate of Authenticity that includes an Authenticity Guarantee. This guarantee conforms to our definition of authenticity and is valid for one year from the date the certificate is issued. If you suspect that your watch does not meet our definition of authenticity, please contact our support team and they will review your request immediately. Depending on the outcome of this review, we will either reimburse you for the full purchase amount or replace the component in question so that the watch fully meets our definition of authenticity. See also: How does Chrono24 define authenticity?

Buyer Protection

If you have any problems, contact our support team using the contact form within 14 days of receiving your order. Please include the order number in your message.
Chrono24 Buyer Protection has you covered from the moment you place an order all the way through to any potential returns:

  • Payment via the Escrow Service
  • An Authenticity Guarantee
  • A legally mandated 14-day return policy
  • Strict dealer guidelines
  • Insured shipments
  • The support of our quality and security team


You can learn more about Buyer Protection at https://www.chrono24.com/about-us.htm
In most cases, Buyer Protection is a free service. However, payments made via the Escrow Service using an American Express credit card incur additional fees since this payment method is so expensive. You will see the corresponding fee when selecting your payment method.
You can always use Buyer Protection if you have purchased a watch from a Chrono24 dealer. The order must have been formally submitted via the Chrono24 system. If you didn't use the Escrow Service to pay for your watch, you can still activate Buyer Protection retroactively.

Please note that Buyer Protection does not apply to purchases made from private sellers.
Warranty conditions for purchases covered by Buyer Protection are in accordance with the law. An extended warranty is not provided.
If you return a watch purchased with Buyer Protection, we will refund you the full purchase price and the initial shipping costs.

However, please note that you are responsible for the return shipping costs. Together with insurance, this can amount to up to 300 USD. You are also responsible for contacting your customs authorities about having any import taxes and customs duties refunded.
Trusted Checkout is the former name of Chrono24 Buyer Protection. We've changed the name to improve understanding. Of course, you will still enjoy the same benefits you're used to.

Chrono24 Buyer Protection includes:
  • Payment via the Escrow Service
  • An Authenticity Guarantee
  • A legally mandated 14-day return policy
  • Strict dealer guidelines
  • Insured shipments
  • Support from our quality and security team

You can find more information about Chrono24 Buyer Protection at Buyer Protection

myChrono24

General

Registering on Chrono24 brings you closer to the world of luxury watches. Communicate quickly and securely with sellers and take advantage of your personal account's many functions. The account's user-friendly interface enables you to view your information at a glance.

Quick and secure purchases

With a myChrono24 account, you can quickly and securely purchase your dream watch from the dealer of your choice. The dealer can also answer any questions you might have.

A user-friendly interface

Add interesting listings to your Notepad so they are easy to find. You can also save your searches and receive email alerts about new listings.

Easily create and manage listings

You can use Chrono24 to both buy and sell watches. Create professional listings in a few easy steps and publish them on our platform.

You can find more information here: https://www.chrono24.com/info/mychrono24.htm
Log in with your email address (username) and password. Go to "Profile." There, you can edit and save personal information such as your name, address, telephone number, or password. To edit your website and email settings, including your preferred language, go to "Settings." This is also where you can subscribe or unsubscribe from our newsletter.
You can change your password in the "Profile" section of your myChrono24 user area. Simply scroll to the bottom of the page and select "Change password." You will then be asked to enter both your old and new passwords. If you can't remember your password, enter your email address and then click "Forgot your password?" on the login screen. You will be asked to confirm your email address and click Reset password. After that, check your inbox for an email with instructions for resetting your password.
Go to the Profile section of your myChrono24 user area and click on "Delete account" at the bottom of the page. Please note that this will also delete your saved searches, Notepad, and all listings.
Yes, after you've logged in, you can send and receive secure messages from buyers and sellers on Chrono24. You can access your messages both on Chrono24's website, as well as in the Chrono24 app.
Security and protection

Communicating via Chrono24's messenger function guarantees secure order and payment processing. You don't have to share your email address or telephone number with buyers and sellers, thus keeping your personal information out of third-party hands. Your information and messages are safe with us.

Efficient communication

Quickly send messages directly to the buyer or seller. There's no need for emails or other communication platforms.

Communicate across borders

On Chrono24, language is not an issue. You can translate messages into your own language by clicking the "Translate" button found below every message.

Everything at a glance

It's easy to keep track of all your messages. You can view and manage current and past conversations with buyers and sellers. You can also see the current status of your requests and orders. You also have access to all previous communication should any disagreements arise.

Spam filter

We identify and protect you from suspicious messages. Messages sent on Chrono24 undergo manual analysis for the following reasons:

  • Fraud prevention
  • To expose and prevent unlawful practices and violations of our general terms and conditions
  • To improve our own customer service and communication.
  • Yes, you can add attachments by clicking on the paperclip symbol. The file size may not exceed 60MB. Accepted file formats: pdf, txt, eml, mp4, mov, rtf, m4v, csv, wmv, doc, docx, xls, zip, odt, pages, rar, ppt, pptx, ods, jpg, jpeg, png, and gif.
    You can manage and archive your conversations. We can also delete conversations for you upon request.
    No, messages cannot be recalled once they've been sent.
    Yes, you can filter messages by status: Unread, Unanswered, and Archived. You can also search for messages using keywords or prices.

    Login with Google / Apple

    There are two ways to register for and log in to your Chrono24 account:
    1. Create a new account using your email address and a password. You can then use these credentials to log in.
    2. Register or log in via a third-party provider, i.e., Apple or Google. This means that you use your Apple ID or Google Account as a means of authentication. You do not need to set a new password for your Chrono24 account, and logging in is quick and simple.
    Note: Apple users can avail of the "Hide My Email" option when registering.
    You can change your email address in your myChrono24 user area under "Profile," regardless of which method you used to register. Changing your email has no effect on your information with Google or Apple. You can continue to use them as normal.
    Did you create your Chrono24 account with a different email address than the one associated with your Apple ID/Google Account? If so, you can do the following:
    1. Delete the account you just created with your Apple ID/Google Account. Go to your myChrono24 user area and select "Profile" and "Delete account."
    2. Restart the registration process with your Apple ID/Google Account. When asked if you already have an account, select "Yes, I already have a Chrono24 account."
    3. Your Chrono24 account will now be linked to your Apple ID/Google Account, and you will have access to all your saved data.
    1. Start the registration process with your Apple ID/Google Account. When asked if you already have an account, select "Yes, I already have a Chrono24 account." It is not possible to link your accounts at a later stage.
    2. Enter the email address associated with your Chrono24 account.
    3. Confirm the link to your Apple ID/Google Account. You will now have access to all your saved data.
    Yes, you can link as many Apple IDs/Google Accounts as you like with your Chrono24 account.
    To remove the link between your Chrono24 account and your Apple ID/Google Account, simply follow these three steps:
    1. Log in to your Chrono24 account.
    2. Go to your myChrono24 user area and select "Profile." Here, you will see the Apple ID/Google Accounts linked to your account.
    3. Click on the trash can icon to remove the linked account.
    In principle, users prove their identify with their email address and PIN. You can find your PIN in your myChrono24 user area under "Profile."
    If you've linked your Chrono24 account with an Apple ID/Google Account and are not sure which email address you used, or if you have an Apple device and use the "Hide My Email" feature, then you can prove your identity with your customer ID. You can find your customer ID in your myChrono24 user area under "Profile" directly below your profile picture.
    Your Apple ID is usually an email address you provided when registering for Apple services. However, you can choose to hide your email address. Apple then generates a unique, random email (e.g., 12312455915123@appleid.com). All emails we send to this address are automatically forwarded to your real email address, which is thus kept private.
    1. Please check your inbox again. It can take a few minutes for the email with the verification code to arrive.
    2. You should also check your spam folder.
    3. If you still haven't received the email, you can generate it again via the link in the registration process.
    Please note that the verification code is only valid for 24 hours.

    Notepad and Saved Searches

    To save a new search, simply click the "Save this search" button above the search results on the right-hand side. You can save as many searches as you'd like.
    To see a list of your saved searches, go to your myChrono24 user area and select "Saved searches." Here, you can delete searches, as well as activate and deactivate notifications for each search. You can also rename individual searches by clicking on "Edit."
    You can view all the listings on your Notepad under the "Notepad" tab in your Chrono24 account. To add a listing to your Notepad, simply tap or click the heart in the top right corner. Tap/click the heart again to remove the listing. If a listing is no longer available, you will not be able to view it.
    The Chronography keeps track of which listings you have visited in reverse chronological order so that they are easier to find again.

    Watch Collection

    The Watch Collection lets you manage and track all of your watches online. Simply enter each watch's details and, if you'd like, add your own photos. You'll then have access to historical price trends, as well as projections of your timepieces' future financial performance. You can also use the Watch Collection to follow other watches you are interested in.
    No, you can also follow watches that you are simply interested in. To track a watch's performance, enter its reference number or brand, model, and condition and select the option "I don't own this watch."

    Learn more
    You may add an unlimited number of watches.
    As soon as you purchase a watch on Chrono24, it is automatically added to your Watch Collection, allowing you to track its value over time.
    You can view the estimated value and change in value of each individual watch, as well as your entire collection.
    Estimated values are reassessed on a daily basis. However, price fluctuations are only visible across longer periods of time.
    Yes, you can add your own photos and notes to each watch.
    Yes, you can add any watch to your Watch Collection so that it is complete. That being said, there may be little to no data available on rare watches. If the same model is added by other users and we have sufficient data, new information will be added to your Watch Collection automatically.

    Selling Watches as a Private Seller

    General

    Creating a listing on Chrono24 is free. Once you've sold your watch, we charge a commission fee of 6.5%. The commission fee is only due after you have sold your watch. We retain the commission fee directly during the payout of the sales price. Please note: Some buyers may not be able to pay via the Escrow Service. Should this be the case, we will send you an invoice for the commission fee.

    Learn more
    Selling accessories and parts is free for private sellers on Chrono24.

    To create a listing, go to "Sell a watch" and then click on "Sell accessories and parts."
    Your listing will remain online for three months. If you don't sell your watch during this period, you can either delete your listing or renew it for another three months. Before we can renew your listing, we may require proof that the item is still in your possession.
    Private sellers are allowed to post up to 10 listings simultaneously. As a private seller, you may not list items for commercial sale. We reserve the right to withhold certain listings if they appear to be of a commercial nature.

    Please register as a dealer if you would like to sell watches commercially on Chrono24. You can find more information here.
    There are no special conditions for collectors. To sell your collection, you must create individual listings for each watch.
    As an online marketplace, Chrono24 brings together watch lovers from around the world. Sales always take place between buyers and sellers. We do not buy, appraise, or inspect any items. We recommend selling your watch via a private listing.

    Listing Watches

    Create a listing for your watch in just a few simple steps using our Listing Assistant:
    1. Enter your watch's reference number in the search bar. Our Listing Assistant will recognize the watch and fill out certain details automatically.
    2. Describe your watch in detail. The more detailed the description, the easier it is for potential buyers to find your listing.
    3. Add up to 10 images of the watch taken from different angles. Keep your camera handy; you'll be asked to take 2 additional photos of the watch set to specific times and upload them as proof of ownership. These photos are displayed in your listing.
    4. Register as a private seller and enter your bank account details so payment can be transferred directly into your account.
    Learn more
    Reference numbers indicate a watch's specific model and/or model variant and can be composed of letters and numbers. Some manufacturers put the reference number on the case back (not to be confused with the case number), between the lugs, or inscribe it on the dial. You should always be able to find the reference number in your watch's documents and on the invoice. If you cannot locate the reference number, search for the manufacturer (often found on the dial) and compare the image results with your watch. This quick bit of research should help you in most cases.
    Security images allow us to determine if the seller is actually in possession of the watch. If you cannot set the watch to the specified times, you may write them on a slip of paper and place that next to your watch. Then upload the photos as proof. If this isn't possible, please contact us at PrivateSeller@chrono24.com
    Use the free appraisal tool on Chrono24. We compare your watch to 500,000 listings from around the world and then give you a suggested price. This helps you sell your watch at the best possible rate.

    Of course, you are also welcome to browse listings manually on Chrono24 and analyze their prices. Alternatively, you can have your timepiece appraised by a jeweler or auction house.

    Please note that you can get a higher sales price by listing your watch online. Prices received from auction houses and jewelers are usually on the low end as they need to consider their margins when making a purchase.
    You can find definitions for the most important technical terms in our watch terms glossary.
    There are a number of reasons why you may not be able to find your listing on Chrono24:
    1. The manual review hasn't taken place yet.
    2. We manually review new listings for the safety of all Chrono24 users. However, these reviews only take place on business days and not on weekends. Listings are usually activated within 1 to 3 business days.
    3. The security images aren't correct. In this case, you will have received an email requesting that you update the security images in your myChrono24 area.
    4. Your user account isn't active yet. Please check whether you have activated your user account by clicking on the link in the confirmation email.
    5. In some countries, we require private sellers to confirm their identity. Your identity may not have been confirmed yet. Please note that it can take 1 to 3 business days to review your identification documents.
    6. We still need taxpayer information. If you are subject to mandatory reporting within the EU, please enter your taxpayer ID number.
    You can edit or delete private listings in your myChrono24 user area under "Listings." If you'd like to change the price, brand, or model, please contact PrivateSeller@chrono24.com. Please note that once you delete your listing, it cannot be reactivated.
    If payment for your premium upgrade doesn't go through, you can cancel the transaction and return to Chrono24. Once there, you can select a new payment method. If you have any further questions, please contact PrivateSeller@chrono24.com.
    Your listing will remain online for three months. If you sell your watch outside of our platform during this period, or if you decide that you no longer wish to sell the item, you can delete your listing in your Chrono24 account at any time.
    We want to offer visitors to our watch marketplace the best possible experience. To keep the listings on Chrono24 up to date, we send emails every 3 months to check that advertised items are still available. If you don't confirm your listing's availability, it will be automatically deleted after a week.
    We would be happy to reactivate your listing. Please send us an email at PrivateSeller@chrono24.com

    Sales

    The sales process takes place using the secure Escrow Service on Chrono24. That means you only send the watch after the buyer has transferred the purchase price to an escrow account. Once the buyer has received the item, we pay out the sum to you.

    In certain instances, the Escrow Service may not be available in the buyer or seller's country. Should this be the case, the buyer will pay you directly. Let them know your preferred payment method, such as bank transfer or PayPal.

    You can find more information about payment processing via the Escrow Service here.
    Never take unnecessary risks. Instead, offer the buyer a payment method like PayPal. Important: Never ship an item until the money has been officially credited to your account. Do not rely on email payment confirmations.

    Of course, you can also hand deliver the item to the buyer. We recommend you choose a safe and monitored location, such as a jewelry store, if you want to meet in person.
    In order to protect the privacy of our users, we hide the email addresses of buyers and sellers communicating via our system. Email addresses are automatically anonymized. This protects you from people attempting to misuse our platform for phishing or other fraudulent purposes.

    Once an agreement has been reached with the prospective buyer, you can request any necessary contact information for shipping or PayPal payment purposes. A link to this contact information request form is included in every email you receive from a prospective buyer through our system.

    Here is an example of an anonymized email address:
    41d07ee4-9cb3-4893-ade2-012bb56efc88-1un98@reply.chrono24.com
    The buyer usually pays via the Escrow Service on Chrono24. That means they transfer the amount due to a secure escrow account. After that, you send the watch to the buyer. The purchase price is then paid out to you once the watch has arrived at its destination.

    In certain instances, the Escrow Service may not be available in the buyer or seller's country. Should this be the case, the buyer will pay you directly. Let them know your preferred payment method, such as bank transfer or PayPal. Chrono24 will then share your payment information with the buyer.

    You can find more information about payment processing via the Escrow Service here.

    Of course, can you also hand deliver the item to the buyer. We recommend completing the handover at a safe and monitored location, such as a jewelry store. You can still take advantage of the Escrow Service when using this delivery method. Please review our Security Notes.
    If you use the Escrow Service, we retain the commission fee automatically during payout of the sales price.

    If the buyer has made a direct payment, we will send you an invoice for the commission fee. Please pay the amount due within 14 days.

    Learn more
    If we have sent you an invoice for the commission fee even though you haven't sold your watch, you can cancel the sale. To do so, please go to your sales overview and upload 2 more pictures of the watch as proof of ownership.

    If you have sold your watch somewhere else, please provide us with proof of sale.
    Please make note of the following to ensure that your watch arrives safely at its destination:

    • Packaging: Choose a sturdy box in an appropriate size and fill it with sufficient packing material.
    • Recipient's address: Have the buyer confirm the shipping address. Make sure you write the complete, correct address legibly on the package or shipping document.
    • Insurance: Thoroughly research insurance options before shipping. Choose a shipping method that insures valuables and watches for their full value against damage or loss.
    • Tracking: Select a shipping method that comes with tracking. Send the buyer the shipment’s tracking number so they can track their package.

    Certified

    We currently only offer Certified for private sellers in the following countries:
    • Belgium
    • Bulgaria
    • Czech Republic
    • Denmark
    • Germany
    • Estonia
    • Greece
    • Spain
    • France
    • Croatia
    • Italy
    • Latvia
    • Lithuania
    • Luxembourg
    • Hungary
    • The Netherlands
    • Austria
    • Poland
    • Portugal
    • Romania
    • Slovenia
    • Slovakia
    • Finland
    • Sweden
    • United Kingdom
    • United States of America
    Yes, participation is mandatory for all sellers. The service offers sellers a number of advantages:
  • We cover the cost of insured shipping to the watchmaker and provide the seller with a free shipping label for this purpose.
  • We also provide insured shipping from the watchmaker to the buyer following certification.
  • Sellers are protected against unjustified complaints, as the buyer has no reason to complain about the watch after it's been certified.
  • If the package goes missing during transit, we will take care of everything else.
  • Certified watch listings are more attractive to potential buyers, as certification gives them an added layer of security.
  • We provide a free shipping label with the correct address on it. Sellers can have the package collected by our logistics partner or ship it themselves.
    Sellers receive a free shipping label from us that includes insured shipping. If the watch goes missing during transit, we will take care of everything else.
    Certification is only available for watches that meet the following criteria:
    • The final purchase price is between €5,000 and €25,000.
    • The watch is made by one of the following manufacturers:
      • A. Lange & Söhne
      • Alain Silberstein
      • Audemars Piguet
      • Baume & Mercier
      • Bell & Ross
      • Blancpain
      • Breguet
      • Breitling
      • Bulgari
      • Cartier
      • Chopard
      • Chronoswiss
      • Corum
      • Dior
      • Dubey & Schaldenbrand
      • Eberhard & Co.
      • Franck Muller
      • Girard Perregaux
      • Glashütte Original
      • Grand Seiko
      • Heuer
      • Hublot
      • IWC
      • Jaeger-LeCoultre
      • Longines
      • Maurice Lacroix
      • Meistersinger
      • Montblanc
      • NOMOS
      • Omega
      • Oris
      • Panerai
      • Parmigiani Fleurier
      • Patek Philippe
      • Paul Picot
      • Perrelet
      • Piaget
      • Porsche Design
      • Rado
      • Rolex
      • Seiko
      • Sinn
      • TAG Heuer
      • Tudor
      • Ulysse Nardin
      • Union Glashütte
      • Vacheron Constantin
      • Zenith
    It depends on the watch. The authenticity of vintage watches cannot always be definitively determined and certified.

    Selling Watches Commercially

    You can register a as a commercial dealer on Chrono24 in a few easy steps:
    1. Enter your personal information
    2. Submit your payment details (credit card or, in most of Europe, SEPA direct debit)
    3. Upload your verification documents
    You're now ready to create your first listings. However, before they can be published, Chrono24 has to activate your dealer account. Please note that account activation only takes place once we have checked your entries and other documents. We require copies of the following documents, which you may either upload or send to us via email, fax, or mail:
    • Trade register excerpt or business registration
    • Proof of address in the form of a utility bill (phone, electricity, etc.)
    Register now for your free 30-day trial and start exploring all Chrono24 has to offer:
    Chrono24 offers various packages to meet our dealer's diverse needs. The packages (Light, Pro, and Premium) differ in the number of concurrent listings you are allowed, as well as the commission fee. You can choose to pay monthly or once a year in advance. Further details can be found here.
    You can either list your watches manually or have us automatically import them from your website. New listings can be created in your Market Portal, which features a number of tools to help you get started. You can add up to 16 images to each listing, no matter which package you book. We can only import data from your website if you have a minimum of 50 listings. The data from your website is imported automatically and updated daily.
    When importing data, listings are taken exactly from your dealer website. Any changes made to your website will also be reflected on Chrono24 the next time you import data.

    You can edit or delete listings created manually in your Market Portal. To do so, go to Manage listings under Listings. Enter the changes you want to make and then save the listing.
    We offer special conditions for components and accessories. Fifty listings for watch accessories count as a single watch offer.
    In order to protect the privacy of our users, we hide the email addresses of buyers and sellers communicating via our system. Email addresses are automatically anonymized. This protects you from people attempting to misuse our platform for phishing or other fraudulent purposes.

    Once an agreement has been reached with the prospective buyer, you can request any necessary contact information for shipping or PayPal payment purposes. A link to this contact information request form is included in every email you receive from a prospective buyer through our system.

    Here is an example of an anonymized email address:
    41d07ee4-9cb3-4893-ade2-012bb56efc88-1un98@reply.chrono24.com
    Yes, the information you provide in listings is binding. Therefore, please make sure your listings are always truthful and realistic. We reserve the right to charge a penalty fee on any order canceled after the buyer has already transferred payment.

    Data privacy policy

    Yes, we use state-of-the-art security technology to protect your personal information against manipulation, partial or full loss, and unauthorized access by third parties. You can find further details in our Privacy Policy.
    We use your personal information exclusively to process your purchase request or order. We only forward your information to third parties in the instances laid out in our Privacy Policy.

    DAC 7

    The DAC7 is the new EU Directive 2021/514. This law requires us as a market portal to provide the German Federal Central Tax Office (BZSt) with information about all income earned by sellers using our platform. We are required to include your taxpayer ID number when doing so.

    For more information about the data we submit, please see our Data Privacy Policy.

    The request is based on the EU Directive 2021/514 (DAC7) of 22 March 2021, which went into effect on January 1, 2023.

    It is an abbreviation of "Directive on Administrative Cooperation."
    We will store this information for as long as it is legally required.
    No, not if you're a registered taxpayer within the EU. This is the case if you have been issued a taxpayer ID number from any EU member state.
    • Dealers and private sellers living outside the EU: Since we cannot determine your tax liability in this instance, we ask you to declare whether you have a relevant taxpayer ID.
    • Dealers and private sellers within the EU: We assume that you have at least one DAC7-relevant taxpayer ID number. You are required to provide us with this number.
    We are required to provide the German Federal Central Tax Office (BZSt) with the following information about private sellers on Chrono24:
    • First and last name
    • Address (street, ZIP/post code, city/town, country)
    • Any taxpayer ID number issued to the seller and the issuing EU member state(s)
    • Date of birth
    • Financial account identifier
    • Any fees, commission, or taxes withheld or charged by Chrono24 during the reporting period
    • The total remuneration paid or credited to the seller during the reporting period
    • The number of relevant activities for which remuneration was paid or credited during the reporting period

    For more information about the data we transmit, please see our Data Privacy Policy.
    We are required to report to the German Federal Central Tax Office (BZSt) all revenues generated on our platform from 2023 onwards, as well as taxpayer information about all active sellers on our platform who reside in an EU member state.
    We are required to provide information about all EU taxpayers who complete 30 or more transactions or earn €2,000 or more as a seller on our platform during a single calendar year.
    We are required to request a taxpayer ID number as soon as you sell a watch on Chrono24, beginning in 2023, even if the listing for that item was published before 2023.
    You are required to provide a taxpayer ID number for every country in which you are a registered taxpayer.
    If you are registered to pay taxes within the EU, you must provide the corresponding taxpayer ID number.
    No. We do not tax you directly, nor do we pay taxes on your behalf. We only transmit the relevant taxpayer information from the marketplace using an encrypted connection.
    We strictly adhere to all applicable data protection laws. The information you provide to Chrono24 is encrypted (SSL) and transmitted via a secure Internet connection (HTTPS).
    Your taxpayer information will be used for the express purpose of reporting to the German Federal Central Tax Office (BZSt) and will not be published.
    Follow this link to our information page. We also already emailed you this link.
    If you live in an EU member state, enter your taxpayer ID number for that country. If you are registered to pay taxes in another EU member state, please enter your taxpayer ID number for that country as well. If you live outside the EU, you'll be given an opportunity to tell us if you're registered to pay taxes within the EU.
    Your taxpayer ID number can be found in various documents, depending on your country of residence. An overview of these documents can be found on the website of the OECD.
    Just click on the link and select your country of residence from the list. The PDF that opens will tell you where to find your taxpayer ID number.
    If you accidentally saved the wrong number and can no longer change it, please contact our support team.

    Reporting Requirements for Sales Associated With France

    The provisions of Article 242 (bis) of the "Code général des impôts" (CGI, French General Tax Code) from Article 10 of law no. 2018-898 (also known as "Ecollab") from October 23, 2018, intended to combat fraud, state that online marketplaces must comply with the following requirements:
    • Annual reporting to French tax authorities on the activities of sellers associated with France operating on the platform;
    • Information provided to the relevant sellers about reporting.
    We are required to report sales on Chrono24 to French tax authorities if they fulfill one of the following criteria:
    • the item was shipped to a French address
    • the item was shipped from a French address
    • the seller lives in or has a business address in France (handing an item over in person within or outside of France must also be reported in this instance)

    We will notify you if we have reported one or more of your sales to French tax authorities. For more information about tax and/or social security requirements, please visit the official websites of the French tax authorities: www.impots.gouv.fr and www.urssaf.fr.
    We cannot provide you with tax advice. If you have any questions about reporting, please contact the French tax authorities or your tax advisor.
    We are required by French anti-fraud law to report the following information:
    • Your taxpayer ID number, EU VAT ID number, or SIREN/SIRET
    • Your declared status (legal entity, natural person acting professionally, or natural person acting as a private seller)
    • The number of and total revenue from your transactions related to France

    All totals are rounded up to the nearest whole number and reported in euros.
    There is a minimum threshold for reporting: If you complete fewer than 20 transactions per year or do not exceed 3,000 EUR in total annual sales, we do not report your sales activity to the French tax authorities.
    We cannot provide you with tax advice. If you have any questions about reporting, please contact the French tax authorities or your tax advisor.
    We determine which sales we report to the French tax authorities on the basis of
    • the address saved in your Chrono24 account,
    • the shipping location,
    • and/or the delivery address.

    Please keep the information in your Chrono24 account up to date. Our General Platform Terms and Conditions apply.
    We cannot provide you with tax advice. If you have any questions about reporting, please contact the French tax authorities or your tax advisor.

    For more information on taxpayer and/or social security requirements, please refer to the official websites of the French tax authorities: www.impots.gouv.fr and www.urssaf.fr.
    In this case, you may still be subject to French tax and/or social security requirements. For example:
    • Sales to customers living in France may result in VAT obligations.
    • You have your permanent residence or a permanent establishment in France.
    • As an employer, employee, or self-employed person in France, you could be required to pay social security there.

    If you're not sure whether you're required to comply with certain taxpayer and/or social security requirements in France, feel free to contact the French tax authorities or your tax advisor.
    For more information on taxpayer and/or social security requirements in France, please refer to the official websites of the French tax authorities: www.impots.gouv.fr and www.urssaf.fr.
    We are required to report your sales on our marketplace to the French tax authorities beginning with the year 2019.
    We cannot provide you with tax advice. If you have any questions about reporting, please contact the French tax authorities or your tax advisor.
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