Chrono24 - Info/Service

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To buy a watch, click on the "Buy" button on the listing page. If you have not already done so, you will be asked to log in or create a user account. Enter your delivery address. Under "Cost summary," you can see the total price of your order including shipping costs. Please note that import taxes may be added to this total price.

Note: Please review your country's import regulations with the relevant customs authority before placing an international order.

You can pay for your new watch with the following payment methods:

Payment via the Free Escrow Service

You can pay your money into an escrow account, where it will be kept safe until your watch is in your hands. You can do so using either a credit card (VISA or Mastercard) or a bank transfer. The Chrono24 team is always ready to assist you and to make sure your purchase goes as smoothly as possible.

Once you have entered your shipping address, read and accept the general terms and conditions, and click "Submit order" to complete the transaction.

You can learn more about the Escrow Service as part of Buyer Protection here: https://www.chrono24.com/info/checkout.htm .
Pay the seller directly

With this option, you forego Chrono24's free Trusted Checkout service. You will transfer the purchase price directly to the seller. Payment via credit card is not possible.

Once you have entered your shipping address, read and accept the general terms and conditions, and click "Submit order." Once the seller has processed your order, you will receive the payment information via email. After your payment has been received, the seller will ship the item.
Ordering from a private seller

If you wish to purchase from a private seller, the escrow account service on Chrono24 is your safest option. You transfer your payment into an escrow account, where it is kept safe until you have the watch in your hands.

You can find more information here: Purchasing watches from private sellers

Once the seller has processed your order, you will receive payment information via email. As soon as payment has been received, the seller will send you the item.

Search for your dream watch on Chrono24 using the search bar. You have the option of setting filters on the search results page.

Search bar
The search bar is the easiest way to search for watches on Chrono24. As you type, you will automatically receive suggested search results.

Search results page
The search results page offers various filter options. You can filter by brand, model, or reference number, for example. The results can also be sorted by relevance, price, popularity, or listing date.

By clicking on "Save this search," you can create a search query that will email you new listings with these search parameters. Your selected filters are saved automatically.

After entering your search, you can filter the results by brand, model, condition, material, and more on the search results page. Click on more to see additional filters. You can select multiple options for the same filter simultaneously. To disable a filter, simply untick the box.

You can sort the search results by relevance, price, popularity, and listing date via the box on the top right of the page. You can set a default mode of sorting in the Settings section of your myChrono24 user area.

The price displayed is the price set by the seller. You may incur additional costs such as customs fees, taxes, or shipping and insurance fees.

For the exact price and costs involved, please contact the seller. They will be able to tell you if the delivery service will take care of any customs clearance procedures. Please reach out to your local customs authorities if you have any questions regarding your country's customs regulations.

Watch purchases made within the European Union are duty free. However, when importing a watch into the EU from a third country (the United States, for example), you will incur a customs fee and import sales tax. Please contact your local customs authorities for more information.

Many sellers accept price suggestions. To suggest a price to the seller, click on the "Suggest a price" button on the listing page. Then enter your suggested price and shipping address. Read and accept the general terms and conditions, and click "Submit price suggestion." The seller will review your offer and get in touch with you.

If the seller doesn't wish to accept price suggestions, this function will not be available.

Many factors contribute to a watch's total price. In addition to the watch's listing price, there are additional costs such as packaging, insurance, shipping, and taxes (e.g. VAT or import). Depending on whether you order your watch from a domestic or foreign seller, you may incur other costs. Contact the seller for more information.

The price displayed is the price set by the seller. You may incur additional costs such as customs fees, taxes, or shipping and insurance fees.

For the exact price and costs involved, please contact the seller. They will be able to tell you if the delivery service will take care of any customs clearance procedures. Please reach out to your local customs authorities if you have any questions regarding your country's customs regulations.

Watch purchases made within the European Union are duty free. However, when importing a watch into the EU from a third country (the United States, for example), you will incur a customs fee and import sales tax. Please contact your local customs authorities for more information.

Payment via the Free Escrow Service

You can pay using a credit card (VISA or Mastercard) or wire transfer. You will receive the payment information after you've placed your order. Unfortunately, PayPal is not currently available as a payment method. You can learn more about the Escrow Service as part of Buyer Protection here: https://www.chrono24.com.au/about-us.htm. Pay the seller directly If you wish to pay the purchase price directly to the seller, you can do so using a bank transfer. Payment via credit card is not possible. Ordering from a private seller If you wish to purchase from a private seller, the escrow account service on Chrono24 is your safest option. You transfer your payment into an escrow account, where it is kept safe until you have the watch in your hands. You can find more information here: {0}Purchasing watches from private sellers{1} Note: Please be sure to look into your country's import regulations at the relevant customs authority before ordering internationally.

We always recommend processing transactions using Chrono24's secure escrow account. Please keep the following in mind when paying via credit card or PayPal:

You can take steps to guarantee your security when paying with a credit card. Make sure your connection is secure. To do so, check that the website URL begins with "https" and that there is a padlock symbol in your browser's address bar. Regularly monitor your credit card statements. Many credit card providers have a zero-liability policy. This means that customers are not liable for fraudulent charges as long as they report them immediately. For more information about using PayPal, please contact PayPal directly. Reminder: Payments made to "Family and Friends" are not covered by PayPal's buyer protection policy. Chrono24 cannot offer support in such instances.

We recommend processing all transactions using the Chrono24 Escrow Service whenever possible. If this option is unavailable, purchases from our professional dealers are always secure. Chrono24 conducts an extensive review of every dealer's identity and legitimacy during the registration process. Dealers provide personal information, such as their trade license and references from other dealers. There is no reason to be suspicious of dealers who require advance payment via wire transfer.

When buying from a private seller, we do not recommend advance payment for security reasons. If the private seller requires advance payment, and you absolutely want to buy the watch, it is in your best interest to review the legitimacy of both the seller and their offer. For example, you can request references, more pictures of the watch, or personal documents. You should also consider using a reliable escrow service. If you have any doubts about the seller's trustworthiness, you should not go through with the purchase.

Many sellers offer payment processing using the Chrono24 Escrow Service. In this case, you transfer the payment to our escrow account, where it is kept safe until you have the watch in your hands and have made sure it is as described in the listing. Our support team is always available to help ensure your purchase runs smoothly. You can learn more about the Chrono24 Escrow Service here:

When you place an order with Buyer Protection, you always have 14 days to return the item. If you pay the purchase price directly to the dealer, please look into their return policy beforehand.

When making purchases with private sellers, you do not necessarily have the right to return your watch. However, you can still submit complaints to Chrono24 within 7 seven days of receiving your watch.

If your payment was processed via the Escrow Service and you would like to return the item, please either call (+852 3002 0310) or email () our support team. We will document and confirm that you made a return request within the allotted window, initiate the return process, and keep you updated along the way.

If you paid the dealer or seller directly, you should contact them regarding a return.

Please note private sellers have no legal obligation to accept returns.

Chrono24 Buyer Protection has you covered from the moment you place an order all the way through to any potential returns:

Payment via the Escrow Service
An Authenticity Guarantee
A legally mandated 14-day return policy
Strict dealer guidelines
Insured shipments
The support of our quality and security team

You can learn more about Buyer Protection at https://www.chrono24.com/about-us.htm

If your payment was processed via the Escrow Service and you would like to return the item, please either call (+852 3002 0310) or email () our support team. We will document and confirm that you made a return request within the allotted window, initiate the return process, and keep you updated along the way.

If you paid the dealer or seller directly, you should contact them regarding a return.

Please note private sellers have no legal obligation to accept returns.

If you would like to make a purchase from a private seller, the Escrow Service on Chrono24 is the most secure payment method. You transfer the amount due to an escrow account, where it is kept safe until you have the watch in your hands. The Chrono24 team is always available to help ensure the entire purchasing process runs smoothly.

If the private seller doesn't offer the Escrow Service on Chrono24 as a payment method, we suggest meeting the seller in person at a safe location. Ideally, meet them at an established watch dealer's shop where the watch can be inspected immediately. Other alternatives include PayPal or using an external escrow service.

Chrono24 thoroughly reviews every dealer's identity and integrity during the registration process. Only dealers who have demonstrated consistent reliability and trustworthiness on Chrono24 are eligible to receive a Trusted Seller seal.

Trusted Sellers are commercial watch dealers and are required to comply with certain conditions. These include:

All information posted on the platform and provided to Chrono24 about themselves must be truthful.
The dealer may only sell original goods from trusted sources.
The dealer must truthfully state the conditions of their goods and point out possible defects or damages in writing and with pictures.
Dealers are strongly encouraged to respond to customer emails within 5 business days.

Ensuring fair business practices on Chrono24 is one of our top priorities. If disagreements arise, the dealer and customer should work together to find a mutually satisfactory solution. The violation of one or more of these conditions can result in the temporary or permanent loss of the Trusted Seller seal or, in the case of very serious infringements, Chrono24 membership.

Chrono24 Trusted Seller

Dealers and manufacturers often voluntarily offer warranties that cover the cost of repairing or replacing a damaged timepiece. The warranty usually applies to either the entire watch or the functionality of certain components. Most warranties expire after a pre-determined period of time.

Online dealers may offer additional warranties. Before purchasing a watch, be sure to look into what the dealer's warranty covers and for how long. Once you've received your watch, make sure the warranty card is dated and stamped or signed. The date on the warranty card should match the date on your receipt. If this is not the case, your warranty may be void.

Dealers are not allowed to list replicas or fakes on Chrono24 under any circumstances. The dealer is required to investigate the watch's authenticity before selling it and to list all known modifications in as much detail as possible in the item description. You can find additional details in our Authenticity Guarantee Terms & Conditions.

Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit watches. We verify every dealer on our platform, and many of them have been selling watches on Chrono24 for years. The Trusted Seller seal is further evidence of a dealer's trustworthiness. We immediately suspend any dealer proven to be offering fakes or replicas.

If you're concerned about a watch's authenticity, research its current market value. Watches from luxury brands like Rolex, Breitling, and others rarely sell for only a few hundred dollars. If you have any doubts, you should refrain from making a purchase. Prices that seem too good to be true probably are. Instead, you should report your concerns by clicking the "Report listing" link on the listing page.

Please note that authentic watches are sometimes repaired using replacement parts. These components are not always a 1:1 match with those used in the original. Non-original components are especially common in vintage watches. In such instances, the dealer must indicate all replacement parts in the listing.

Dealers and manufacturers often voluntarily offer warranties that cover the cost of repairing or replacing a damaged timepiece. The warranty usually applies to either the entire watch or the functionality of certain components. Most warranties expire after a pre-determined period of time.

Online dealers may offer additional warranties. Before purchasing a watch, be sure to look into what the dealer's warranty covers and for how long. Once you've received your watch, make sure the warranty card is dated and stamped or signed. The date on the warranty card should match the date on your receipt. If this is not the case, your warranty may be void.

The price displayed is the price set by the seller. You may incur additional costs such as customs fees, taxes, or shipping and insurance fees.

For the exact price and costs involved, please contact the seller. They will be able to tell you if the delivery service will take care of any customs clearance procedures. Please reach out to your local customs authorities if you have any questions regarding your country's customs regulations.

Watch purchases made within the European Union are duty free. However, when importing a watch into the EU from a third country (the United States, for example), you will incur a customs fee and import sales tax. Please contact your local customs authorities for more information.

Search for your dream watch on Chrono24 using the search bar. You have the option of setting filters on the search results page.

Search bar
The search bar is the easiest way to search for watches on Chrono24. As you type, you will automatically receive suggested search results.

Search results page
The search results page offers various filter options. You can filter by brand, model, or reference number, for example. The results can also be sorted by relevance, price, popularity, or listing date.

By clicking on "Save this search," you can create a search query that will email you new listings with these search parameters. Your selected filters are saved automatically.

There are many reasons why a seller might not respond to your inquiry in a timely manner. Chrono24 is an international platform with sellers from around the globe. Many dealers take national holidays off in addition to other vacation days. Increased demand can also result in a backlog of inquiries, leading to delayed responses. Please make sure your message is in one of the languages listed next to the contact form and give the seller an appropriate amount of time to respond.

To find watches on Chrono24, it's best to use the search function. Once you have submitted the search, you will find numerous filters – such as "Model", "Year", and "Price" – to help limit your search results.

You can also save a search, and we will let you know as soon as there are new results.

In your Chrono24 account, you can quickly find all your saved listings under the menu item "Wishlist." By clicking on the heart at the top right of the listing, you can add it to your personal Wishlist. Click on the heart again to remove the listing from your Wishlist. If a listing is no longer available, you won't be able to access it.

If you would like to make a purchase from a private seller, the Escrow Service on Chrono24 is the most secure payment method. You transfer the amount due to an escrow account, where it is kept safe until you have the watch in your hands. The Chrono24 team is always available to help ensure the entire purchasing process runs smoothly.

If the private seller doesn't offer the Escrow Service on Chrono24 as a payment method, we suggest meeting the seller in person at a safe location. Ideally, meet them at an established watch dealer's shop where the watch can be inspected immediately. Other alternatives include PayPal or using an external escrow service.

If your payment was processed via the Escrow Service and you would like to return the item, please either call (+852 3002 0310) or email () our support team. We will document and confirm that you made a return request within the allotted window, initiate the return process, and keep you updated along the way.

If you paid the dealer or seller directly, you should contact them regarding a return.

Please note private sellers have no legal obligation to accept returns.

To change the shipping address, please click on "Contact Chrono24" and send us a message that includes the new address in full. We'll take care of the rest.

Please note that you will receive a notification from our system within a few minutes of paying via credit card. If you don't receive confirmation of payment or are sent an error message, it may be for one of the following reasons:

1. Your credit card isn't registered for 3D Secure authentication (Verified by Visa, Mastercard SecureCode). Please contact your bank if this is the case.

2. You've exceeded your credit limit. You can increase your limit at any time by contacting your credit card provider.

Thank you for your payment. You can confirm payment by going to your myChrono24 user area and clicking on the "Yes, I've paid" button under "Buy."

We will let you know as soon as we have received the payment. Please ignore any further messages asking you to complete your payment. These messages are generated automatically and will be turned off once the payment has been received.

Please note: It can take 2-3 business days for the payment to appear in the recipient account.

If your payment was processed via the Escrow Service and you would like to return the item, please either call (+852 3002 0310) or email () our support team. We will document and confirm that you made a return request within the allotted window, initiate the return process, and keep you updated along the way.

If you paid the dealer or seller directly, you should contact them regarding a return.

Please note private sellers have no legal obligation to accept returns.

Thank you for your payment. You can confirm payment by going to your myChrono24 user area and clicking on the "Yes, I've paid" button under "Buy."

We will let you know as soon as we have received the payment. Please ignore any further messages asking you to complete your payment. These messages are generated automatically and will be turned off once the payment has been received.

Please note: It can take 2-3 business days for the payment to appear in the recipient account.

To change the delivery address, please click on "Contact Chrono24" and send us a message that includes the new address in full. We'll take care of the rest.

Thank you for your payment. You can confirm payment by going to your myChrono24 user area and clicking on the "Yes, I've paid" button under "Buy."

We will let you know as soon as we have received the payment. Please ignore any further messages asking you to complete your payment. These messages are generated automatically and will be turned off once the payment has been received.

Please note: It can take 2-3 business days for the payment to appear in the recipient account.

If your payment was processed via the Escrow Service and you would like to return the item, please either call (+852 3002 0310) or email () our support team. We will document and confirm that you made a return request within the allotted window, initiate the return process, and keep you updated along the way.

If you paid the dealer or seller directly, you should contact them regarding a return.

Please note private sellers have no legal obligation to accept returns.

Payments via the Escrow Account

After the buyer has transferred the purchase price to the escrow account, the money will be kept safe until the buyer has received the item and confirmed the delivery. Payout occurs within 7 days of the delivery confirmation. The payment can also be released earlier if the buyer agrees. If the buyer pays you directly, please contact them regarding the payment. We recommend that you always process these sales using advanced payment.

There are a number of reasons why you may not be able to find your listing on Chrono24:

The manual review hasn't taken place yet.
We manually review new listings for the safety of all Chrono24 users. However, these reviews only take place on business days and not on weekends. Listings are usually activated within 1 to 3 business days.
The security images aren't correct. In this case, you will have received an email requesting that you update the security images in your myChrono24 area.
Your user account isn't active yet. Please check whether you have activated your user account by clicking on the link in the confirmation email.
In some countries, we require private sellers to confirm their identity. Your identity may not have been confirmed yet. Please note that it can take 1 to 3 business days to review your identification documents.
We still need taxpayer information. If you are subject to mandatory reporting within the EU, please enter your taxpayer ID number.

You can easily find out the value of your watch for free on Chrono24. Simply select the model and its condition, and we will compare it to 500,000 listings from around the world. You'll then receive a suggested price, which helps you sell your watch at the best rate possible.
To the appraisal tool

Reference numbers indicate a watch's specific model and/or model variant and can be composed of letters and numbers. Some manufacturers put the reference number on the case back (not to be confused with the case number), between the lugs, or inscribe it on the dial. You should always be able to find the reference number in your watch's documents and on the invoice. If you cannot locate the reference number, search for the manufacturer (often found on the dial) and compare the image results with your watch. This quick bit of research should help you in most cases.

Chrono24 doesn't currently work with any delivery service. Please be sure to look into local delivery services for shipping valuables in advance. Inquire directly with the delivery service about their delivery policy. Make sure that the watch is insured for its full value and that it will be shipped with a tracking number. The delivery of the package should be confirmed by the recipient with a signature. When returning something internationally, you should label the package explicitly as a return so that there is no import tax on the package.

You can edit your listing at any time in your myChrono24 area (currently only available on the Chrono24 website). Choose the menu item "Ads" and then click on "Change ad" beneath the ad in question.

If you would like to edit the price, manufacturer, or model, please contact us via the form below.

The buyer usually pays via the Escrow Service on Chrono24. That means they transfer the amount due to a secure escrow account. After that, you send the watch to the buyer. The purchase price is then paid out to you once the watch has arrived at its destination.

In certain instances, the Escrow Service may not be available in the buyer or seller's country. Should this be the case, the buyer will pay you directly. Let them know your preferred payment method, such as bank transfer or PayPal. Chrono24 will then share your payment information with the buyer.

You can find more information about payment processing via the Escrow Service here.

Of course, can you also hand deliver the item to the buyer. We recommend completing the handover at a safe and monitored location, such as a jewelry store. You can still take advantage of the Escrow Service when using this delivery method. Please review our Security Notes.

If you don't sell your watch within 6 months, we will reimburse you the listing fee. In order to receive the refund, your watch must have been posted on Chrono24 for 6 months, not have sold, and still be in your possession. To prove this, after the end of the 6 month period send us two pictures of your watch featuring the times indicated by us. To start this process, please contact us using the form below.

Please note that according to our general terms and conditions, we cannot issue a refund to private sellers if you have already sold the watch somewhere else.

To keep the offers on Chrono24 up to date, we regularly send emails to check that the advertised items are still available. If you don't confirm your listing, it will automatically be deleted after a week. We will gladly reactivate your listing for you. In this case, please contact us using the form below.

You can also easily manage your listings in the myChrono24 area. There you can find all the important information at a glance.

If you do not sell your watch within 6 months, we will refund your listing fee. The conditions for this are: that your watch was posted online at Chrono24 for 6 months, that it was not sold, and that it is still in your possession. You must also show - within 4 weeks after the 6 months have expired - that you still own the watch.

Create listing

There are a number of reasons why you may not be able to find your listing on Chrono24:

We have yet to confirm your listing. We manually review new listings for the safety of all Chrono24 users. This usually takes 1-2 business days.
The security images aren't correct. Please update them in your myChrono24 area.
If you paid via bank transfer, the money may not have arrived in our account yet. International bank transfers can take several days.
Your user account hasn't been activated yet. Please ensure you've confirmed your user account by clicking on the link in the activation email.

It's easy to create an ad on Chrono24 using the Listing Assistant. For this, you only need your watch's reference number. You can also manually select your model. In this case, just click on "Continue without a reference number". You can find additional information here: Start Selling on Chrono24

Private sellers are allowed to post up to 10 listings simultaneously. As a private seller, you may not list items for commercial sale. We reserve the right to withhold certain listings if they appear to be of a commercial nature.

Please register as a dealer if you would like to sell watches commercially on Chrono24. You can find more information here.

The sales process takes place using the secure Escrow Service on Chrono24. That means you only send the watch after the buyer has transferred the purchase price to an escrow account. Once the buyer has received the item, we pay out the sum to you.

In certain instances, the Escrow Service may not be available in the buyer or seller's country. Should this be the case, the buyer will pay you directly. Let them know your preferred payment method, such as bank transfer or PayPal.

You can find more information about payment processing via the Escrow Service here.

If you do not sell your watch within 6 months, we will refund your listing fee. The conditions for this are: that your watch was posted online at Chrono24 for 6 months, that it was not sold, and that it is still in your possession. You must also show - within 4 weeks after the 6 months have expired - that you still own the watch.

Create listing

To ship your watch, we provide a completed UPS shipping label. Just print out this label and attach it to the package. After that, you can either arrange collection on a date and at a location of your choice, or take the package to your nearest UPS Access Point. Pickup occurs within a five-hour window (minimum) between 10 am and 4 pm. If the package's weight exceeds the weight listed on the shipping label, we will cover any additional costs. Please package your watch securely prior to shipping. We recommended placing the watch and papers in their proper compartments in the original box, and then selecting appropriately sized packaging. Click here for comprehensive shipping instructions.

You can either list your watches manually or have us automatically import them from your website. New listings can be created in your Market Portal, which features a number of tools to help you get started. You can add up to 16 images to each listing, no matter which package you book. We can only import data from your website if you have a minimum of 50 listings. The data from your website is imported automatically and updated daily.

When importing data, listings are taken exactly from your dealer website. Any changes made to your website will also be reflected on Chrono24 the next time you import data.

You can edit or delete listings created manually in your Market Portal. To do so, go to Manage listings under Listings. Enter the changes you want to make and then save the listing.

You can register as a professional dealer on Chrono24 in a few easy steps:

Enter your personal information
Submit your payment details (credit card or, in most of Europe, SEPA direct debit)
Upload your verification documents

You're now ready to create your first listings. However, before they can be published, Chrono24 has to activate your dealer account. Please note that account activation only takes place once we have reviewed your info and paperwork. We require copies of the following documents, which you may either upload or send via email, fax, or post:

Trade register excerpt or business registration.
Proof of address in the form of a utility bill (phone, electricity, etc.).

Register for your 30-day trial and start exploring all Chrono24 has to offer. We only charge a commission fee for successful sales.

Register for free

Thank you for your interest in Chrono24!

Do you have any questions about us as an employer? Perhaps you're interested in working at Chrono24?
Visit our jobs page to see our contact information and a list of current job openings: https://about.chrono24.com/jobs/

It can be difficult for us to properly direct inquiries with this designation to the appropriate parties. This can lead to delayed response times.

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